MMC Compliance Program for Vessel Operators

You already know who it is at your company.

At some companies it is a licensing department, one to three people carrying hundreds of mariners. At most companies it is nobody's job and somebody does it anyway.

The Port Captain

He is responsible for the boats. He is also the one mariners call when their credential is about to expire, because he is the one who answers.

The Crewing Coordinator

Her job is staffing and scheduling. Credentialing arrived on top of that and never came with any additional help.

The 40 year mariner running special projects

He came ashore after a career at sea and took over special projects for the company. Helping people with their MMCs is a side thing he does because he knows how, and it pulls him away from the work he was brought into the office to do.

The head of Labor Relations

He should be across the table from the union and making sure the ships are properly staffed. Instead he is answering questions about medical certificates.

None of them were hired to do this. All of them are good at it, because they care about their people. That is exactly the problem.

Three costs, and only one of them shows up on an invoice.

The boat does not sail.

A credential lapses and a vessel sits. Operators we work with put a day of no-sail near $15,000. It is not weather and it is not mechanical. It is paperwork, and it was preventable a year earlier.

Your most experienced people are doing clerical work.

Every hour spent chasing a drug test result or explaining a TWIC appointment is an hour not spent on the job that person was hired for. This work never gets fixed because it is always somebody's second job.

It lives in one person's head.

When the person who has quietly handled this for years retires or moves on, the knowledge, the relationships and the informal system go with them. Nobody wrote it down. Nobody could have.

One dashboard, and a report that comes to you.

Every mariner in your fleet in one view: MMC and endorsements, national and STCW medical certificates, and TWIC, with expiration dates in plain green, orange and red. Every credential is checked against Coast Guard records, not just against what somebody typed in. If a mariner's endorsements do not match what the Coast Guard shows, or a newer credential exists that you do not have on file, the dashboard says so. Every week you get one email: who is expired, plus thresholds you set based on your company's operations so you can see who expires in the next 30, 60, 90, 120 and 180 days, and for every mariner on that list, whether their application is already moving with MM-SEAS.

MM-SEAS Employer dashboard providing a view of mariners licenses and expirations.

Nobody in your office enters anything.

Your mariners do it themselves, with their phone, in under two minutes. They accept the invitation, create an account, and take a picture of their MMC, TWIC, medical certificate and passport, documents they are already required to have on them when they are working for you. Expiration dates, endorsements and document details come off the pictures automatically. There is nothing for your office to key in and no spreadsheet to maintain.

Employees enter their our USCG Licensing information into MM-SEAS for renewals and upgrades.

We take the work, not just the tracking.

Your crewing platform can show you what is expiring. It cannot do anything about it. Our team works one on one with each of your mariners, ahead of the expiration rather than after it. We build the application, check every document against what the Coast Guard actually requires, make sure it is submitted, and stay on it until the credential is issued. If the Coast Guard comes back with a question, we handle it, and your mariner is not left to work it out from a vessel.

Sea service is the part that stalls the most applications, and for fleets running MobileOps we build it automatically. The days your mariners are already logging in MobileOps flow straight into their MM-SEAS record, so the sea service letter is ready when the application is. Nobody reconstructs dates from memory and nobody chases a port captain for a signature.

Maritime Employers can view their employees USCG licenses in one location.

This is a benefit, not another office mandate.

Every mariner on your program gets unlimited support from our team for everything related to USCG credentialing. Their license, their next license, what trainings they need, what sea time they need, their medical and their TWIC. They call us, as often as they want, for as long as they are on your program.

Their applications are covered by you. Their questions get answered by people who do this every day. That is why crews actually sign in and use it, and it is worth something to a mariner deciding whether to stay. More than 35,000 mariners use MM-SEAS.

One predictable price to keep your fleet running with credentialed crew.

$15 / mo / user

1 - 10 Mariners

$13 / mo / user

11 - 50 Mariners

$11 / mo / user

51+ Mariners

Your virtual licensing department

Expert Access • Unlimited Applications • Total Fleet Readiness

Stop treating credentialing as an HR headache and start treating it as a competitive advantage. Your subscription gives you a dedicated team that scrubs every application for perfection and handles the Coast Guard black box for you. We don't just track data; we ensure your crew is qualified and your vessels stay on the water, so you never lose another day of revenue to a paperwork delay.

To keep your workflow seamless, all mandatory Pay.gov fees can be handled by our team. We can pay them on your behalf and invoice the company directly or charge the individual mariner’s card at the time of submission.

Questions operators ask us.

I have a fleet of more than 50 mariners. How do I get started?

For larger fleets, we provide a dedicated account manager to handle your custom implementation. Simply click the "Contact Us" button to schedule a briefing where we can review your current roster and build a transition plan that ensures zero downtime for your crew.

Are we stuck in a long-term contract?

We offer flexible month-to-month options, but most of our fleet partners prefer our annual or five-year agreements. These long-term contracts provide significant pricing discounts and ensure your fleet has consistent, priority access to our licensing experts as your team grows.

What is White-Glove Onboarding?

White-Glove Onboarding is our boots-on-the-ground implementation service designed to maximize mariner adoption. We come to your office and meet with your crews in person to answer questions over coffee, handle the invitation process, and ensure everyone, from the wheelhouse to the shoreside office, is comfortable and confident using the software from day one.

How long does it take to get started?

Your team will have access to the MMC Compliance dashboards within three business days of payment, followed by a full kickoff and onboarding call within one week.

How do you handle application submissions?

Our licensing experts double-check every application for errors, pay the federal fees on your behalf, and make sure the application is submitted to the Coast Guard. Your office never has to touch it.

How are shoreside staff supported?

Your office receives a dedicated account manager, 100 hours of annual training, and unlimited access to licensing experts for complicated questions regarding crew career progression.

What happens when a mariner is no longer with us? Will you archive their files, and will we regain access if the mariner decides to come back?

When an employee leaves your company you can remove them from your dashboard view. They will still have access to the MM-SEAS Expert Access tier that you paid for them until the end of that billing cycle. When the billing cycle ends the mariner is automatically downgraded to MM-SEAS Free.

How are USCG medical applications supported?

Mariners are empowered to submit their own medical paperwork via an automated system within the platform, and our team provides unlimited support for basic CG-719K paperwork questions.

Do you create sea service letters?

Yes. Sea service letters are created automatically through our partnership with MobileOps. For fleets that use both MobileOps and the MM-SEAS MMC Compliance Program, the days your mariners are already logging become the sea service letter, with no paperwork on your end.

Somebody at your company is handling everyone's licenses. It probably is not their job.

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